Responsible Gaming — Your Safety Comes First
i999 believes that gambling should always be an enjoyable activity, not a source of stress or harm. We provide every player in Bangladesh with practical tools, honest information, and direct access to support — so that the time you spend on i999 stays within healthy, manageable boundaries.
Gambling Should Always Be Entertainment
At i999, we are fully committed to responsible gaming across every aspect of our Bangladesh platform. We recognise that while the vast majority of players enjoy betting and casino games as a recreational activity, a small number of people may develop problematic gambling behaviours. Our responsibility is to provide every player with the resources, tools, and support they need to keep gambling enjoyable and under control.
The i999 responsible gaming framework is built around four pillars: preventing underage gambling, empowering players with self-management tools, monitoring accounts for signs of problem gambling, and connecting players who need help with appropriate support resources. We treat these not as regulatory checkboxes but as genuine obligations to the players and communities we serve.
Important reminder: Gambling is not a reliable way to generate income. Never bet money you cannot afford to lose, and never gamble to recover previous losses. Set a strict budget before you play and stick to it.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your i999 account. Once a limit is active, it cannot be increased for 7 days — ensuring you stay in control of your spending at all times.
Session Time Limits
Configure maximum session durations so you receive an automatic alert when your playing time reaches the threshold you have chosen. The platform will prompt you to take a break before continuing.
Time-Out Periods
Need a short break from gambling? Activate a time-out for 24 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended and no deposits or bets can be placed until the period expires.
Self-Exclusion
For players who feel they need a longer break, self-exclusion closes your account for a minimum of 6 months, up to a permanent ban. Once activated, self-exclusion cannot be reversed during the chosen period.
Everything You Need to Stay in Control
i999 provides a full suite of player-protection tools available directly from your account settings. All tools are free, immediate to activate, and designed to put you firmly in charge of your gambling activity.
Loss Limits
Set a ceiling on how much you are willing to lose over a given period. When your net losses reach the defined threshold, i999 will automatically prevent further play until the limit period resets, protecting your bankroll from runaway sessions.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing and your net win/loss position for the current session. Reality checks encourage you to pause, reflect, and make a conscious decision about whether to continue.
Age Verification
i999 enforces a strict 21+ age policy for all players in Bangladesh. Identity documents are verified during the KYC process, and any account found to belong to a person under 21 years of age is immediately closed and deposits refunded.
Activity History
Your complete betting and deposit history is available at any time from your i999 account dashboard. Reviewing your activity regularly is one of the simplest and most effective ways to stay aware of your gambling habits and spending patterns.
24/7 Support Access
Our support team is available around the clock, every day of the year, including during Eid, Pohela Boishakh, and public holidays. If you feel that your gambling is becoming a problem, reach out via [email protected] and a trained agent will assist you immediately.
Account Cooling-Off
A cooling-off period lets you take a brief, structured pause without committing to a full self-exclusion. During cooling-off, promotional communications are suspended and account access is restricted — giving you space to reassess without pressure.
How to Activate Player-Protection Tools
Activating any responsible gaming tool on i999 takes less than two minutes. All tools are available free of charge to every registered player, with no minimum account age or balance requirement. Follow the steps on the right to set up the protection that suits your needs.
Limit reduction requests are applied immediately. Limit increase requests are subject to a mandatory 7-day cooling period before taking effect, giving you time to reconsider. Self-exclusion requests are processed within 24 hours of receipt.
All requests are confidential. Your responsible gaming settings are private and are not shared with any third party. Our support team treats all player-protection enquiries with the highest level of discretion.
Log in to Your i999 Account
Access your account using your registered credentials at i999.im. If you are having difficulty accessing your account, contact [email protected] directly and our team can assist you in setting up responsible gaming tools on your behalf.
Navigate to Account Settings
From your account dashboard, select "Account Settings" and then click on the "Responsible Gaming" tab. This section contains all available player-protection tools in one place, clearly labelled and ready to configure.
Choose Your Tool and Set Parameters
Select the tool you wish to activate — deposit limit, loss limit, session timer, reality check, time-out, or self-exclusion. Enter your preferred values (amounts, durations) and review the settings before confirming. For self-exclusion, choose a duration between 6 months and permanent.
Confirm and Receive Acknowledgement
Confirm your selection. A confirmation message will be displayed on-screen, and a summary email will be sent to your registered email address. Deposit and loss limit reductions, time-outs, and self-exclusions take effect immediately upon confirmation.
Contact Support for Urgent Requests
If you need a tool activated immediately and cannot access your account, email [email protected] with the subject line "Urgent — Responsible Gaming Request". Our team is available 24/7 on Bangladesh Standard Time (BST, UTC+6) and will action your request as a priority.
Are You Gambling Responsibly?
The following questions can help you reflect honestly on your gambling habits. If you answer "yes" to two or more of these questions, we strongly encourage you to use one of i999's player-protection tools or to seek external support.
Do you find yourself spending more money on gambling than you originally intended when you started a session?
Have you ever borrowed money, sold possessions, or neglected financial obligations in order to fund gambling activity?
Do you feel restless, irritable, or anxious when you try to cut down on gambling or when you are unable to place a bet?
Have family members, friends, or colleagues expressed concern about the amount of time or money you spend gambling?
Do you continue gambling in an attempt to win back money you have previously lost — sometimes called "chasing losses"?
Have you tried to stop or reduce your gambling on multiple occasions but found yourself returning after a short period?
Does gambling negatively affect your performance at work, your studies, or your relationships with people close to you?
Do you use gambling as a way to escape from stress, depression, anxiety, personal problems, or difficult emotions?
If you answered "yes" to any of the questions above, please consider reaching out to i999 support to discuss setting up protective tools on your account. You can also seek free, confidential advice from international problem gambling helplines. Seeking help early is always the right decision — there is no shame in it.
Protecting Young People from Gambling Harm
i999 enforces a strict minimum age requirement of 21 years for all players on the platform. We take underage gambling extremely seriously and apply robust identity verification procedures to every new account before any real-money activity is permitted. Players who cannot provide adequate proof of age will have their accounts suspended until verification is complete.
If you share a device with younger family members, we strongly recommend using device-level parental control software to restrict access to gambling websites. Please ensure that your i999 login credentials are kept private and that you log out completely after every session — particularly if you are using a shared computer, tablet, or mobile device at home.
If you believe that a minor has opened or accessed an i999 account, please contact [email protected] immediately. We will investigate and take appropriate action within 24 hours, including account closure and full refund of any deposited funds.
Strictly 21 Years and Above — No ExceptionsMandatory KYC Verification
Every player must submit a valid National ID Card (NID), passport, or other government-issued photo ID before making a real-money deposit. Date of birth is cross-checked against the submitted document to confirm the 21+ requirement is satisfied.
Parental Controls Guidance
We recommend tools such as Net Nanny, Kaspersky Safe Kids, or built-in mobile parental controls to restrict access to gambling content on shared devices. These tools are independent of i999 and can be configured by the account holder as an additional safeguard.
Report Underage Access
If you suspect that a person under 21 is using an i999 account, report it to [email protected] with as much detail as possible. All reports are treated as urgent and handled with complete confidentiality. Protecting young people from gambling harm is a responsibility we share with the wider community.
Play on i999 — Always Safely
Responsible gaming is at the heart of everything i999 does. If you are ready to play, log in to your account. If you need help or have questions about our player-protection tools, our support team is always here for you.
21+ Only — Gambling involves risk. Please play responsibly.